Originally Posted by
chinatraderjmr
That's EXACTLY what it is. Every time our sales person visits us with more SWU'S & more offers of discounts etc his sales presentation always comes around to what we are "losing out on" by not being a managed customer
UA must be going off a script as we hear the same spiel as you do...almost on a monthly basis. UA wants us to be a "managed" customer but without the benefits and guarantees that should come with being a "managed" customer. The reality is that unless there are dramatic changes in the reliability and the quality of customer service at UA, we are going to be "free agents" for the foreseeable future...and enjoy reliability, excellent customer service and in many cases cheaper fares than we can get on UA. Plus, the carriers we are now using treat us a loyal customers...something UA used to excel at...but alas, no longer!