Originally Posted by
ralfkrippner
Property: St. Regis Saadiyat island, Abu Dhabi
Dates: 2/13 - 2/17
Room booked: St. Regis Suite
Room received: St. Regis Suite
Award stay: No
BRG stay: No
SNA requested: No
Comments: No upgrade despite next category suite "Ocean suite" is regularly given as upgrade and this category was available on spg.com for the whole period. Late checkout was flatly denied as this is a resort and was "fully booked" (rooms in all categories where available online though for checkin on our departure date). Breakfast was included in rate so our only benefit as platinum for this stay was the 500 points.
I recently had a similar problem with late check out (at a different property) even though all categories of rooms were available on the website the day prior to arrival. What is up with this? I can never recall this happening to me in years past. Just recently. I'm worried all these new Delta crossover members are going to make this even worse.