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Thread: damage to Rimowa luggage
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Old Mar 4, 2013, 10:52 pm
  #7  
troyb
 
Join Date: Jul 2005
Location: NJ/NYC
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Originally Posted by ente_09
Yes, we have a crack. I really think the suitcase was dropped from a considerable height, landing on this corner.

Anyway, Rimowa will be giving us a new suitcase- quality company!
Hi ente_09,

Would you mind sharing with me the process you followed to get your bag replaced? BA just cracked a corner on my Salsa 29in - it is about 18 months old. Not looking good for BA to replace - they certainly so not make it easy. Unfortunately no receipt but did buy it at a regulated store in Germany.

Thank you,
Troy
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