"I think many of you, if you fly United, you'll see not only are you not having a problem but actually you're getting an on-time airline and you're getting a continually better customer service. That's what our business traveler looks for."
I'm just a lowly Gold doing regional NE runs...about 60+ per year, just enough to qualify gold, and certainly not the sexy tcon segs many of you here take.
So far this year, I have booked 8 segments. One seg I did not complete due to ATC initiated delay. Three of them were significantly delayed or canceled due to mechancial/irrops, causing re-bookings on-the-fly (pun intended).