Originally Posted by
davelux
I actually had no intention of cancelling this card as I want the 10k bonus miles and am willing to spend $89 to get them. However I decided to call anyway just to see if they would waive the fee (I did not threaten to cancel). The CSR transferred me to a specialist who answered in seconds (Calling on a Saturday is a good thing) and I was told they could not waive the annual fee because it had already posted. She did offer me 2,000 bonus miles for a single purchase within 90 days. I accepted. Next year (if the card is still around) I will be calling before the annual fee posts. Spend in 2012 was about $3750 ($1250/month/3 months for 15k) and I also used it for a 0% balance transfer offer.
Don't think i would have paid $89 for 2000 miles. I believe the rep. didn't tell you the truth about the annual fee. They could, and do, issue credits. Next time hang up and call back.
My ann. fee will be posting in a few days & I'll cancel unless they waive the fee or give me at least 10K miles. The club pass also adds some value but not sure about the companion pass.