Originally Posted by
bedelman
last month I posted
Misrepresentation of Fuel Surcharges in Airline Price Advertising including three complaints to the US Department of Transportation. I show multiple airlines mischaracterizing fuel surcharges as "tax" (which is not truthful and not permitted under regulation), as well as collecting fuel surcharges in amounts impermissible under DOT rules. If any of this resonates with folks here, you can use the links in my article to file formal comments with the DOT via regulations.gov
This is the type of work that we need to do about Hertz's practice of overcharging for fuel services. It is one of the most common complaints, and I have suggested a few times that complaining on FlyerTalk has little effect, while organizing a well written complaint to the FTC.
https://www.ftccomplaintassistant.gov/