Originally Posted by
Often1
1. With the possible exception of a genuine scheduling screw-up, "crew rest" is always due to some other factor. In this case WX. Perhaps the better response to OP was that the problem was "crew rest caused by WX," but that's really a little over the top given that the issue is to inform OP that his flight's cancelled.
2. OP found the notification in his spam filter. That's between OP and his ISP and has nothing to do with US. He could also set up his profile for text and/or phone, but apparently hasn't.
3. The reroute OP elected is what he chose. A tad more inconvenient (72 miles), but a call OP made, not US. I presume that US would have acommodated OP on its next xDAB flight with availability.
Well, just as I was running through all of this in my head, you posted it!
Yes, the OP should definitely check his profile to make sure text and phone are included in his notifications. I also flew on Monday and my connecting flight from CLT was delayed. I received notifications three times - three emails, three texts, and three phone calls concerning the delay. So yes, if you are set up for it, they will notify you. As an aside, I have never received a delay notification that tells me the exact reason of the delay beyond the fact that it may be either mechanical or the incoming flight might have a weather delay. I have never seen crew rest mentioned although it definitely has happened to me - and these occur usually from one of the other mentioned causes.
There was snow in Charlotte on Sunday, resulting in a lot of cancellations and delays with many people being re-booked on Monday. There were also other weather issues early Monday in other parts of the Eastern Seaboard which also affected the CLT flights. The security lines were incredibly long!
And I don't think their written response was particularly 'crummy'.