Originally Posted by rossmacd
Purser is outdated. The title Customer Service Lead actually shows that the individual is actually there to service the customer, so I would hope that those in the CSL role will recognise this. A good move IMHO.
Oh, my. I surely hope not. Or is the Mile High Club going professional?
NB: 'service' as a verb is NOT the same as 'serve'
cheers,
Henry