Originally Posted by BA.MF.CSM

Being part of the new fleet, I thought it would only be a matter of time until the Purser title was changed. We have had to move with the times in terms of the corporate environment, and to say I have found it challenging would be an understatement!

CSL is just another abbreviation in a long list of office based ingenuity changes that serve to merely distance BA from it's heritage, despite using this heritage recently as a selling point. I thought they wanted to inject a bit of old skool glamour back into the customer experience?

I am sad to see the Purser title is going. Why does everything have to be tampered with by those that think they know best!? It's always done by people that have likely never worked in the role themselves.

I wouldn't be surprised if the term Cabin Crew was in line for being replaced by something like Customer Service Cabin Environment Operative!!

Kind regards

BA.MF.CSM