FlyerTalk Forums - View Single Post - Crotchety gate agent with red scarf. What is reasonable
Old Mar 2, 2013 | 10:38 am
  #49  
kreneskyp
 
Join Date: May 2012
Posts: 120
Originally Posted by davetravels
Above bolding - mine

I'd say that, technically, if you try to pass a gate boarding pass scanner, and the agent says something like - - STOP! DO NOT BOARD! - - That would be considered "denied boarding".

Someone who passively sits around whilst the door is closing, then inquires about their seats - - not - - IMO.

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when a GA takes a BP they are implying they will sort out and tell you if they can board, if not outright telling you that they will do so. They are also implying that if you aren't called that you're not getting on the plane. The GA owns the responsibility. The GA knows who is and isn't on the flight when they close it out. Yes it would have been the prudent thing to try and board but it's unreasonable to expect pax to be informed about all such situations. Whereas it's the GA's job to not forget about pax when you have their BP and you told them you'll call them back.

Now if DOT rules specify what is and isn't an IDB that's a different discussion from whose fault it is.
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