My award reservation was whacked due to the phantom availability (even within 2 weeks from the departure date). When I called the 1K line, the agent screwed up my reservation and her supervisor, who was a GS agent, took care of it for me. The supervisor even logged into United.com herself using my account and saw the website showing phantom availability and was surprised. That was two months ago.. and nothing is being done to fix it it seems even though they are aware of the website malfunction.
Originally Posted by
mrja08
I'm looking to book an award ticket from SEL -> TYO. Prefer using GMP to HND, but united.com shows no availability from those airports. However, i can transfer my partners amex points to NH. I did a search on NH website, is showing availability on OZ between GMP to HND that's not showing on united.com. Any reason why this is the case? I'd prefer to just use my miles..
I just searched HND-GMP and the united.com showed availability for 12 July - 20 July nonstops served by OZ or NH.