I finally got the issue resolved after almost an hr on the phone this morning. When they changed the name on my daughter's ticket to the full middle name instead of the her initial to match the passport, I lost the fare lock on the 2 paid tickets and it only kept it on the lap infant ticket.

Since I couldn't generate a receipt and I knew the total was supposed to be thousands of $$ instead of hundreds of $$ I called while I was still in the original 7 day window. I didn't want to risk having to pay $>10k sometime down the road for the tickets since I knew it was a little TGTBT. Since the fares have since gone up by about 50% and the fare lock was gone, they had to go through the revenue department to get me the original fares and it took a while, but they resolved it to my satisfaction.

I wish I had remembered the agent's name I spoke with because she was one of the most polite and helpful people I've spoken with in a while.