This is further to my previous post:
http://www.flyertalk.com/forum/catha...on-cathay.html
I submitted a thank you letter via CX website recently for the marvellous sky birthday experience with Cathay.
I felt surprised that I have had the opportunity to experience for the
first time a "sky birthday celebration" on the flight. It was really
amazing plus to have experienced this extra service provided by a group
of fantastic cabin crew. Afer the brunch service, the chief purser (I
think her name is Jacqueline) and another attendeant (I think her name is
Yvonne?) came to me with bottles of Champaign, one gift card and one
gift box wishing me happy birthday and all the best for my onward
journey to Bangkok and for the year of 2013! I was totally amazed. The
card was hand written by all cabin crew and with all these straight from
heart extra services, I can feel the true essence of the Asian
hospitality offered by Cathay. I think this extra mile service has
definitely given me the confidence to choose to fly as much as I can
with Cathay in future and it is more of a pleasure to share this
fabulous story with my friends and colleagues. Thanks Cathay!
Today I've received the reply from CX's customer relations officer as follows:
Thank you for your kind comments regarding our service on CX 347 on 18
February 2013 from Beijing to Hong Kong. We are delighted to hear that
you enjoyed your recent experience and we will be happy to pass on your
kind words to the staff concerned.
We tend to hear from our customers when they encounter problems, so your
kind compliments, especially from our valued loyalty customers make a
welcoming change!
Thank you again and we look forward to serving you again soon.
Yours sincerely
I think this kind of interaction is a really benigh process and despite some of the recent service downgrades, I still believe that CX is one of the best choices available for travel!