I am out of the country travelling in SE Asia and I have a couple of issues that I wanted to take up with Marriott Rewards. So instead of calling using my very expensive AT&T intn'l roaming service or screwing around with Skype I went to the MR site and brought up Customer Service and then initiated an e-mail inquiry.

On Feb 15 I sent a very simple request to have MR verify my lifetime points as of Jan 1, 2013. No acknowledgement of the e-mail and no response.

So on 02/27/13 I re-submitted. Still again as of today no acknowledgement and no response.

Then the second issue. On Feb 19 I was notified that I would receive a 1 night bonus for my birthday. It was never posted, so also on 02/27 I sent an e-mail inquiry about the missing night. Still no acknowledgement or response--and the bonus night is still missing from my account.

Is MR Customer Service totally asleep at the switch or am I doing something wrong? If they offer e-mail CS contact, why do they not respond?