FlyerTalk Forums - View Single Post - What constitutes a 'Full Service' hotel?
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Old Feb 27, 2013 | 4:14 pm
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sdsearch
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Originally Posted by DYKWIA
At the FS Marriott where I stay during the week, the restaurant has been closed during the evenings for the last few weeks. I've never actually used it, so I can't complain too much.
Well, you're the one who used the FS term here (to classify the hotel you're talking about), so why don't you define it?

"FS Marriott" is a term I see here frequently in this forum, but I never see it on marriott.com. I don't think it's defined by Marriott itself, I think it's just a classification that FTers (or perhaps a wider range of the traveling audience) have come up with.

My impression is it's brands, not specific hotels, that are classified as "full service", and it depends on a list of amenities. It doesn't depend on whether those amenities are good or bad, or on whether they're available 24 hours or only certain hours or whether they're available 7 days a week or only 5; it depends on whether they're listed or not. I'm not quite sure which amenties those are (I assume a restaurant that goes beyond breakfast is one, maybe a gift shop?, etc). It's more that I can "tell an FS brand when I see one".
The Marriott brand is FS to me in the Marriott family, like Crowne Plaza is in the Priority Club family, like Hilton is in the HHonors family, and Shertaon is in the SPG family. (That's not to say that there''s necessarily only one brand that's FS in each program; I'm listing an FS brand in each program.) Fairfield Inn and Springhill Suites and TownePlace Inn are definitely not considered FS brands.

But if Marriott itself doesn't define FS, then you can't hold them to a particular standard of FS! What Marriott does define is what each of their brands should have, and you can hold them to the standard that they define and publish for each brand.


And btw don't confuse "FS" with a level of quality. It has nothing to do with that. It is a set of amenities/hotel features, and the quality at which they're implemented is a completely separate metric. I've seen plenty of cases where an area has an "FS" hotel that stinks and a breakfast-only miscale hotel (in the same family) that's wonderful nearby.

Last edited by sdsearch; Feb 27, 2013 at 4:20 pm
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