FlyerTalk Forums - View Single Post - IMPRESSED with Delta gate service during delay!
Old Feb 27, 2013, 2:07 pm
  #8  
Delta Dude
 
Join Date: Jul 2011
Location: PVD
Programs: Delta PM, HHonors Diamond (Aspire)
Posts: 294
In August, my LAX-NRT was delayed (maybe 2-3 hours). They brought around carts with first class snack basket goodies and sodas in cans and everybody could help themselves. They also had a pop corn machine for the kids, I was really impressed.

I have also sometimes seen soda cans and bags of sun chips offered at the help desks in DTW to delayed pax. A little refreshment can go a long way, especially to the poor kettles that have to stand in those long lines.

Great customer service, Delta! ^
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