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Thread: Pay change fee- then refund?
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Old Feb 27, 2013 | 12:46 am
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syzygy
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Join Date: Dec 2009
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Originally Posted by soccerref750
I need to cancel the return leg of a trip. Looks like I can salvage about $25 of value after the change fee, but the website looks like it wants to charge my credit card for $150, then refund $175 in a travel voucher.

Is this really how the online system works, instead of deducting the fee and refunding the difference, or charging the fee when you use the funds? Will a call to an agent yield different results?
Yup. Policy change from old pmUA that would deduct change fees from the residual credit. New post merger UA requires paying the associated fees up front.
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