Originally Posted by
nor4
I have a similar problem. I asked the agent to connect me to LANPASS and she said she did not have that capabilitly. Looks like LANPASS has themselves barricaded for some reason.
So if you are not a LANPASS member you cannot talk to the LANPASS folks? That is my situation. But I am an AA EXP, so a OW Emerald.
I was trying to reach them because one of the phone agents (who couldn't connect me from her phone) suggested I call LANPASS to see if I could get a seat assigned before the 48 hour limit or if I could get a "better" seat whenever I get the seat.
Two agents seemed to think I could get the LANPASS folks from the main number even though I'm not a member. I guess they were misinformed.
Any reason for me to call again, or is there an alternate route. I was given an email address which I'll try, but I have little hope of that being effective.