bingocallerb22

OK, here goes.

For USA toll free number dial I-FLY-LAN (1-866-435-9526) available 24/7

Option 1: for flight arrival and departure information (automated)
Option 2: purchase a ticket (will connect you to an agent)
Option 3: help with lan.com (will connect you to an agent but for lan.com help only, they will need to transfer you another number for ticket purchase or ticket changes)
Option 4: changes or additional services to existing booking (will connect you to an agent i.e. LAN tix changes or seat selection)
Option 5: for LanPass
Option 6: for LAN vacations

so selecting Option 5: LanPass
(LANPASS desk is open from Mondays to Fridays, from 9.00 am to 6.00 pm (Local time) otherwise you get bad results from #5.)

if member press 1 and it will ask for your lanpass number
if not a member press 2 and it will hang up on you because in the perverse world of LAN think if you are not a member why would you want to speak with LanPass?

Enter your LanPass number xxxxxxxxxx then
Option 1: for your account statement (automated)
Option 2: secret password (will eventually get you to a person)
Option 3: redeem for a flight (will eventually get you to a person – use this for most everything lanpass)
Option 4: credit missing kms (will connect to a person who will ask you for tix information and copies of boarding passes)

So selecting Option 3: redeem kms for a flight (and other lanpass stuff)
it will say press 9 for main menu or stay on the line for an agent, then it will click, then “our agents are currently engaged”, cue the music.

It will queue you up to speak with an agent, in the meantime enjoy the blurry music.

If you are Premium Silver or Comodoro elite status it will recognize you and route you to the elite helpdesk and they likely will very quickly answer (2-3 minutes) and welcome you by name. Elite members will get offered an addional option, so:

Option 1: for your account statement (automated)
Option 2: secret password (will eventually get you to a person)
Option 3: redeem for a flight (will eventually get you to a person – use this for most everything lanpass)
Option 4: upgrade request with coupons
Option 5: credit missing kms (connects to a person who will blame everyone but LAN and ask for tix numbers, scanned boarding passes etc)