Yes you have run into a BIG shortcoming that most have us have suffered. After #5 LanPass, if the list doesn't include what you really want to do (even talk a human - never an option) then = frustration. Not logically, you have to pick the number to get a ticket (#5 LanPass then #3).
They once double-charged me the taxes on award tix - can you imagine the difficulty selecting the option for correcting that