Here's the response I got from MR SM:
I understand that you wish to transfer your points from your **** to your **** card.
I'd like to inform you that the points can only be transferred when the Cardmember is listed as a Basic Cardmeber on both of the card accounts.
Please understand, it is not possible to transfer the points since you are listed as an Additional Cardmember on the **** card.
I appreciate your understanding and cooperation in this matter. If there is any other way in which we may be of assistance, please feel free to contact us.
Sincerely,
[Redacted]
Email Servicing Team
American Express Interactive Services
Last edited by mia; Feb 25, 2013 at 3:29 pm
Reason: Please do not publish the names of American Express employees.