I recently re-ticketed an itinerary syd-NYC-syd to syd-NYC msy-syd. Was on the phone for 45 minutes while the agent tried to get the swus reapplied. I now have this r class requested issue -- have rung up again and agent is adamant all is ok.
Update -- agent no 3 also says everything is perfect. Very strange as swu was certainly deposited back into balance.
Last edited by GlobalSTL; Feb 25, 2013 at 3:51 am