Originally Posted by
KIXJNB
Don't underestimate the power of a clearly differentiated product and - like it or not - the soft power that all things British still enjoy with a lot of non-Brits. This isn't about feeling "part of it", it's about enjoying a consistenly delivered brand promise and style.
On where delivering on the most common denominators takes you in the long run, just take a look at the example you mention earlier in your own post, GM...
Please let me know which airline this is that consistently delivers brand promise and style!