Originally Posted by
Flying Lawyer
The Amadeus Group are not CSR but in particular working for travel agents. And they are not only better trained but have - as you would say in the anglosaxon world - studied for three years. The call centre agents are most frequently "trained monkeys" and do not even understand the difference between a topbonus and an executive club award ticket. I have doubts that the main group is based in Berlin. I frequently get Eastern European accents.
Thanks for the information, that's good to know. I asked at the end of my call in German where the CSR was based, and in (what my anglosaxon ears thought was accent-free) German she replied Berlin... but who knows. I've also spoken to CSRs named "Jeff" from other companies who were clearly in India but insisted they were based in Oregon.