Originally Posted by 91StealthES

This actually reminded me of an issue just about 1 week ago that I had...

I was returning from ATL and received an email approximately 5 hours before my flight was to depart informing me that it had been cancelled. The system automatically rebooked my wife and myself on a 7am flight the next morning. This would have been great, but I was to be on a 8 am flight to Colombia the following morning.

I immediately called the 1k desk and the agent was extremely helpful and looked into connecting flights to get us home that evening. He was able to get us from ATL-DEN, but not DEN-ORD. He was able to get us from ATL to IAD but not IAD to ORD. He was able to get us from ATL to IAH, but not IAH to ORD. He did find us a flight connecting through CLE, but it left in 1.5 hours and I was 1.5 hours away from ATL airport. Being we only had carry-on luggage, I told him to book us and we hit the road.

Unfortunately it was a heavy downpour, so we couldn't make up the time as expected and realized we would arrive to the airport approximately 10-15 minutes before the flight was to depart. During the entire trip, I was searching different routes and found that I could book a ticket to IAH and also from IAH to ORD.

I called the 1k line back and the woman on the other end said that SHARES was not giving her that connection. She then, on her own will, checked the flight legs individually and verified that I could get home that evening going through IAH. She pieced together our flights in about 10 minutes and even checked us in.

So, moral of the story is....SHARES is screwy, which is probably what happened with your friend.

Reminds me I need to write an accolade for both agents.