Originally Posted by
SanDiego1K
(I've moved this to Other Asian.)
Yikes, that's harsh.
Here's what happened to me with Vietnam Airlines.
We were to board an internal Vietnam Airlines flight about a year ago. We were asked for our credit card. I had used my Sapphire card, but it had been slammed and replaced. I hadn't thought to save the old card. Vietnam Airlines wouldn't accept the replacement card. We were forced to buy a new ticket. We did so for the same flight/airline. Vietnam Airlines gave us a form to fill out and apply for a refund once home. It was essential that I have the original credit card number in order to get the refund.
Did Sri Lankan Airlines give you any instructions on how to get a refund? If not, was it a refundable ticket?
I now put a sticky in a trip file telling me what credit card I used for the bookings in order to bring that cc on the trip.
I wasn't given the option to purchase another ticket. I didn't have any check luggage and had printed out what I thought was my boarding pass. I passed through security in Doha and showed the printed boarding pass and proceeded to the gate where I was denied boarding. They told me that the print out a I had was not a boarding passes and I should have not been allowed through security with the print outs. What is funny is the print out had a bar code, same as the printed boarding passes from US airlines, and I think the security agent actually scanned the bar code before they allowed us through security.
I couldn't buy a ticket at the gate as they don't have the capability to do that. Instead I would have to catch a bus from the departures terminal to the arrivals terminal, go through customs/immigration, catch a taxi back to the departures terminal to try and buy a new ticket at Sri Lankan check in counter. Doha airport suuuuuuuucks!
The agents at the gate never gave me any options other than show me your card. The manager just said two words "sorry no" and then walked off and didn't get involved at all.
I will try and context both the credit card and UL about a refund but wanted to see if any FT had advice as how best to approach this to get a refund or if the money is gone.