FlyerTalk Forums - View Single Post - What a Crummy Customer Service Letter

Feb 22, 2013 | 5:13 am

#5

dcpatti

Join Date: Dec 2006

Location: Washington, DC

Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,

Posts: 4,549

I'm pretty sure their CRM software isn't configured optimally and that it suggests the wrong template when scanning emails for the CSR's.