Thanks Drew.

Is Marriott upper management aware of the extreme unhappiness among many of the most loyal and frequent guests and elite members, many of whom are cancelling their Marriott reservations and credit cards and moving to other hotel programs? I am an extremely loyal Marriott Plat member (since 1994 or 1995), and have NEVER had real status with other hotel chains, and I am actually considering moving my business to Hilton or SPG. I would guess that Marriott has already lost many millions of dollars of future, previously consistent revenue, with the current changes to MR, coupled with the other devaluations to MR and the elite benefits taken away over the last few years. I am one of the most loyal people there is, and to cause me to consider other chains is really noteworthy. Just as a comparison, I was top status with US Airways for 23 years before they ran me off in 2008, and I have been with the same cellular carrier since 1990, and hate changing. For me, and for many others, the changes have to be either really huge or really insulting to get me to change, and I do not do it easily, but Marriott has accomplished this huge insult this year, finally. For me, I am actually feeling that Marriott is abusing my good will and loyalty, and I say this from an upgraded suite in a Renaissance Hotel. What reaction does Marriott upper management have to the extreme dissatisfaction among their elite membership to the current and recent changes to MR and elite programs?

I, and others I am sure, look forward to your diligent and sincere reply!

Thanks,

USirritated