Originally Posted by
tommyleo
Personally, I'd respond by calling them out on their baloney and demand (nicely) that only a manager respond to you.
I would take this route as well. I've gotten similar canned responses once or twice, and simply replied directly to their email asking them to actually read what I've written and requesting a manager to reply. I get a much more personalized response this way, and have even gotten a personal phone call and apology before ^