Last weekend I was supposed to fly US Airways DAB-CLT-FAY with a 9:30 AM departure out of DAB. When I woke up at 7:45 AM I checked my spam filter and found a cancellation notice from US Airways sent two hours prior. I called, waited on hold 25 minutes, and was eventually rebooked MCO-CLT-FAY arriving home about 90 minutes later and necessitating a longer drive on my own dime.. I ended up being annoyed that I wasn't called about the cancellation (which was for crew rest by the way, both the cancellation email and the agent I talked to said this), that I wasn't auto-rebooked on anything and I couldn't rebook online and that the agent was rude. Therefore, I sent US Airways an email about it. Here is their response, four days later:

Dear Mr. CMK10:

Thank you for contacting Customer Relations. We appreciate it when customers take the time to share their concerns.

I’m sorry your flight to Charlotte was cancelled due to weather. Weather can often cause increased airport traffic congestion, which decreases the number of safe take-offs and landings allowed. This can cause backups on the runway for the remainder of the day. This type of situation can lead to our decision to cancel a flight so that we can begin the process of re-accommodating passengers on another flight, rather than hoping for a later take–off time.

I realize it was disappointing for you. Since this was not a situation that we could have prevented, I will be unable to offer you compensation, but I’m again sorry for the inconvenience it caused you.

BeNotified is US Airways’ new notification program which allows our customers the opportunity to set up their own preferences for receiving information regarding interruptions to their itinerary such as a flight delay or schedule change.

You have a choice of how you receive notifications – by phone, email or text. To update your notification settings, please log in to your Dividend Miles account and select ‘BeNotified’ in the toolbox on ‘your account’ page.

Based on what you’ve said, our service was not up to par on the day you called our Reservations Department. The recent weather has affected our operation significantly. I apologize for the impact this had on you and understand your frustration. This is not reflective of our company as a whole and your feedback will be used to help US improve service.

We know you have many choices when it comes to traveling. Thank you for choosing US Airways.

Sincerely,

Some Guy
Representative, Customer Relations
US Airways Corporate Office

Way to fob me off with stories of "weather" when I have your original email saying it was a crew rest issue. Would it have killed you to throw 3,000 miles my way and say you were sorry?