FlyerTalk Forums - View Single Post - Upgrade Waiting List -- Any experiences?
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Old Feb 21, 2013 | 7:56 pm
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Sam_AE
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Originally Posted by vincewy
Congrat, and in this case, I don't even need to worry about when my miles will be posted.
I may have spoken too soon. When I called to confirm my upgrade (after making it off the waiting list) the agent said that he had some technical issues and I should call back. I didn't think anything of it -- and I posted my previous entry prior to calling back.

When I called back later, I found out that somehow when they cleared me off the wait list they changed the departure date of my flight (to a day later) and deleted my original departure date. I have NO CLUE how this happened.

So, I'm now working with them to get the date changed back and then they'll clear the upgrade. I was transferred to their main Customer Service area -- where they had to file an incident report.

They were very apologetic when it became clear that this was their error -- I had to point out that I couldn't have booked a flight to arrive in IST that arrives AFTER my connecting flight The agent even laughed when I pointed this out and she understood that one of their agents made a mistake.

I have faith that they'll sort this all out -- but, maybe TK should reconsider the idea of a waiting list if it's going to cause these types of problems.
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