Originally Posted by
RooFlyer
I think one of the issues identified by OP was the lack of prior advice that the A380 had gone unserviceable. It may have been decided while the OP was in transit to the airport but then again it may have been apparent for some hours.
If the latter, then totally unacceptable for a F pax (and WP1, WP for instance) not to be contacted and advised, even if only by text. Even if nothing can be done, I would expct this courtesy from the airline.
RooFlyer, agree with your sentiment. However I believe Qantas typically runs a 3-4hr turnaround on most A380s at Sydney thus it is fairly likely that the issue wasn't discovered until near checkin (or even more often when the customer is in the lounge)