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Thread: 24-hour cancellation policy post-POUG?
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Old Feb 21, 2013 | 5:44 am
  #5  
Scotthun
 
Join Date: Oct 2012
Programs: BA Gold, Club Carlson Concierge, Hilton Gold, ICHG Platinum
Posts: 50
I messed up on. Tier point booking to IST booked it all and POUG'd it then realised my flight out was the wrong time. I called them. Fw minutes later and the refunded it all. But because i had upgraded it the girl on the phone couldn't refund it straight away.

It had to be sent to refunds and took ages to credit back
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