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Old Feb 21, 2013 | 2:19 am
  #3  
privacylawyer
 
Join Date: Feb 2012
Location: North America
Programs: DL Diamond, former UA1K MM lifetime (left UA for DL), FPCPlat, DL Biz and Plat Amex
Posts: 644
Just returning from iAd/ist/mle

Was very surprised at level of service.
My experience:
Flying economy G, star alliance gold status.
Lines at IAD crazy, but *A Gold use biz class everything. Queues, priority boarding, passport checks (not visa line), transit, etc.
Strict in cabin baggage rules (7kgsmax carryon roller board) didn't seem as strict for *Agold.
Seats- good recline, but very hard seat cushion. We both ended up flying with head pillow as extra seat cushion. :-)
On iAd/ist they baked bread on board.
Service very attentive and friendly - UA could learn something from then.
If connecting, be sure to print all boarding passes before ist. Otherwise, have to go to three different transfer/security desks. You can bypass from arrival bus, otherwise.
Lounge has lockers for luggage, great for storing when doing a quick sightseeing run into Istanbul. Huge plus. Note, they clear them at midnight.
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