Hi, I am a travel agent in th US and I just had a charge back on my merchant account because a customer asked me to reserve a car in Cuba for him, so I did and he paid me a $25 fee for the service provided, but when he got to Cuba, the rent-a-car there did not give this guy the car probably because they did not have it available, so he came back and disputed the charges, including mine saying that he cancelled both services. I know this is not the same case but the point I am trying to proof here is that booking thou a travel agents sometimes works a little different than booking directly from the suppliers, most of the time TA get special deals or discounted prices that we are able to pass on to our customers, but yes this is subjected to higher cancellation rates from the suppliers, and also the TA needs to charge something because he/she was the ones making all the work for his/her customers. But, yeah try calling your TA and see if there is something that can be done to use some of that money as a credit for your next trip.