Has also happened to me. Tried the Super Elite email address (hah!) and was given the blanket response:

"Although the eUpgrade credits are awarded as a benefit related to your Aeroplan membership file, kindly note we are unable to address such issues as they are directly related to Air Canada. For information regarding discrepancies or omissions for eUpgrade credits awarded by Air Canada, members must contact Air Canada’s Customer Relations directly..."

Such a joke. I have yet to figure out what exactly the Super Elite email address can actually be used for

Anyway, still waiting to hear back from Customer Relations. Hoping they sort it out by 28-Feb!