Just had to post here...I had a bad experience on 2/4 and posted a comment/complaint using their online tool...ha ha ha. I am Platinum/Reserve/MillionMiler and here's what I get from "premium sales and service". BTW, the response came on 2/15!!

Thank you for contacting us.

We are sorry to hear that you are disappointed with the redesign of delta.com..

We are committed to offering you a superior travel experience -- in the air, on the ground and through our digital tools, such as delta.com and the Fly Delta app. As a result, we are completely rebuilding all of our digital tools to provide you with a powerful and simple experience every step of your trip.

The website has been redesigned to offer a personalized experience. We hope you will take a few minutes to explore some of the new features by visiting the link below. It is our hope that you will give our web site a second look and explore the improvements we meant to deliver:

http://www.delta.com/whats-new/index.html

Your feedback is important to us. Thank you again for taking the time to write. Your comments will be shared with senior leadership.

HA! A second look? I'm on there almost daily checking for an award ticket, I don't need to be treated like it was my first time using the site!!