FlyerTalk Forums - View Single Post - United Business DEN-YYZ. The worst airline in North America, probably in the world
Old Feb 19, 2013 | 2:32 pm
  #20  
Thor3
10 Years on Site
 
Join Date: Jun 2010
Location: In thin air
Programs: UA
Posts: 293
SFO777, first of all sorry to hear about your parent. Been there and it is not always fun.

On top of this you have to deal with UAX. With all the hype UA mainline folks get about boarding even 50 minutes ahead of time for an "on time" departure [read bonus for good on time statistics] I am surprised you left so late.

And those Western Nebraska gates B80-95. The only good thing is that some of them have jetways connected to the terminal [unlike gates B61-76 where an outside walk in the snow is standard].

I have found that management focus on short term stock price is not conclusive to long term customer satisfaction or retention. Without happy customers you are on the fast track to the Airline junkyard.
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