<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tcook052:
BTW, this topic was timely in a way because once when calling AC recently, the agent that answered TA helpdesk started to say Tango then corrected and said AC. Is there confusion being created between the different products and could that be a possible reason why the agent that made the offer maybe missed the Sat. nite stay rule? Or could be the lack of training/experience that agent had. I've also talked to a few in last 6 mos. that I've almost had to hand-hold through a simple meal request or seat selection question.
Don't get me wrong, I'm not trying to build excuses for AC, just guessing at possible reasons for mix-up. It may be true the left hand doesn't know what the right hand is doing, or undoing as the case may be.</font>
it is entirely possible that the reservations agent made a honest mistake and didn't notice that the Sat night requirement was not being met.