Maybe it is the same staff member I dealt with in 1998 - yes I still remember the negative experiance. I was at a conference and one of our staff members was returning to Toronto - originally booked on AC, but transfer to C3000 due to the AC strike. She flew YYZ - YEG on C3000 and her return flight was a red eye. I checked the flights from YEG - YYZ, called res. and spoke with an agent explaining the transfer due to strike, etc and the desire to get home early on AC. The Res. Agent agreed to move the booking back and gave a seat asignment and confirmation - a great move to rebuilding loyalty after the strike.

So, the two of use go to the airport. I was on YEG - YVR, she as on YEG-YYZ. We check in and we are stone walled. "This is a C3000 ticket, why are you trying to board an AC flight?" It went down hill from there. I needed to get a supervisor involved and finally they relented and issued the boarding pass. During this experiance I am thinking - you are working hard to rebuild the client loyalty after your very recent strike!!.

So, we get our boarding passes and the person with me decides she wants to check her small carry on bag as it has been a long week. My experiance had been that A/C was fine with going over a bit on the checked luggage. But not this person - extra charge for the checked bag. Kind of like sticking the knife and then one final twist.