Originally Posted by
canalskater
I'm staying at the Toronto Sheraton -Centre. I am participating in this promotion. When I asked a housekeeper for some towels off of her cart, she rudely refused saying you are in the "make a green choice" programme and that I would have to call Service Express. It was an unusual and awkward exchange.
That might be the process but what a waste of employee resources.
I know when this program was first rolled out there was discussion about loss of job's etc. Maybe the behavior displayed by the employee is a result of lingering anger about it.
TW