FlyerTalk Forums - View Single Post - Post-Stay Survey - poor design?
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Old Feb 18, 2013 | 7:33 pm
  #9  
Flews
15 Years on Site
 
Join Date: Mar 2007
Posts: 3,990
Originally Posted by 365RoadWarrior
The whole "expectations" thing just doesn't work for me. I think back to the days when I spent 160 days a year in one property. My expectations were pretty darned closely aligned with the reality of the property. How are they going to wildly exceed them?
I agree. How can they 'exceed' my expectations after I've already had a bunch of fantastic stays? More fantastic stays may now 'meet' my expectations, but they no longer necessarily 'exceed' them.
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