I was on the phone with MR for another issue and told the agent I did not have a promo showing up in my profile. After a brief hold she told me I had points. I asked nicely if I could switch. She said the best she could do was 1-4. I expressed my frustration with the new category changes and asked to speak to a supervisor. A very nice guy answered, put me on hold and said after speaking to the training department he could do it. The fall promo a strict "no 1-5 switch" order was given but for this one it has loosened up.