OP, I don't think you can cancel the subscription online.
The online account page still directs you to call their customer service for cancellation.
Can you confirm that you did cancel your subscription without calling in?
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We're sorry to see you go.
To cancel your subscription quickly and easily, please call Customer Care at 877-698-5635
Hours of Operation:
Monday — Friday: 6 am to midnight
Saturday and Sunday: 6 am to 5pm
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