Originally Posted by dan1431

I called AMTRAK and the agent was completely unsure of what to do and after a lengthy hold she came back, thanked me for being honest and said that she escalated the issue and somebody from AMTRAK higher up would take a look at it.

I have no idea if I will receive AGR points for the ride or not (as AMTRAK think I missed the train), but if AMTRAK is giving out vouchers for train travel actually used, that cannot be good.