Part of being SP (I'm a Plat) is priority baggage, right?

I flew LAX-MSP-MCO and they did tag my checked piece with a yellow SP tag. The tag was on the bag when I got it at bag claim. The problem is, not only was my bag not one of the first off, it was about 10th from dead last. I watched as non-SP bags got delivered, spun, and collected by the Kettles as I stood there, bewildered. I had over a 40-minute wait for my bag. BTW, this was after 11:00pm when MCO is nearly vacant so it's not as though DL was so busy they overlooked something. Even if they were busy, no excuse.

I wrote in, and received this brush-off:

Dear Ms FTV,

> Thank you for contacting Delta Air Lines. We are very sorry to learn
> that your Sky Priority tag did not ensure that your baggage was the
> first to arrive on the carousel.
>
> The Sky Priority program is Delta’s way of showing our most highly
> valued customers that your business and extensive travel are
> appreciated, and that Delta will do all it can to save you time and give
> you the best possible experience during your travels. We are monitoring
> our performance in this area closely because we know how important it is
> for you to continue to your home or next business meeting without delay.
>
> Thank you for taking the time to share the details of your experience.
> We will forward the information you have provided to the appropriate
> management team for internal review.
>
> Please accept our sincere apology for the unfavorable impression you
> received in this instance and for the inconvenience this situation
> caused. We appreciate your loyalty to Delta and look forward to the
> privilege of serving you again soon."
>
Guess how anxious I am to the privilege of them "serving" me again! Maybe they'll waste more of my time on a future flight. They don't care about the 40-some minutes of my time I wasted waiting for my bag, nor the additional time and effort it took to write in. I have the feeling that "Internal review" equals the "Delete" button. Wasn't this even worth a few lousy Skypesos?

I know DL just slapped the Elites in the face with "Enhancements,", but really, should'nt they be honoring their end of the loyalty promise they made to us? Seems like a little thing (to Delta) but when you're standing at Bag Claim at 11:30pm, it really isnt.