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Old Feb 15, 13, 2:55 pm
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,441
Originally Posted by reggie108 View Post
received a letter today dated Feb 12 2013, stating that they recognize that for a brief period that the online application for the card indicated that there was no annual fee.

Letter states that they will reimburse the annual fee,

letter goes on to state that if you cancel the card, they will contact the credit bureau's to remove their inquiry from your credit record.

I'm satisfied with their response.
Wow, that's great. Good service on their part. So are you reinstating? Funny that they were adamant on the phone that the website never said any such thing. I guess sending in the screen shots convinced them but someone would have had to go in and make the manual fix back to $75 once it had been noticed back in January so why the denial?
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