Originally Posted by dan1431

I too recently rode an AMTRAK train and the conductor had issues scanning the code on my Android device. Eventually he was needed elsewhere and said he would be back later to scan it.

I forgot (as did the conductor) and today received an email RE: a voucher in the amount of the train "I missed".

I called AMTRAK and the agent was completely unsure of what to do and after a lengthy hold she came back, thanked me for being honest and said that she escalated the issue and somebody from AMTRAK higher up would take a look at it.

I have no idea if I will receive AGR points for the ride or not (as AMTRAK think I missed the train), but if AMTRAK is giving out vouchers for train travel actually used, that cannot be good.

Dan