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Thread: Fantastic Rimowa Repair Service (Warranty experience)!
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Old Feb 13, 2013 | 5:31 pm
  #10  
Swissaire
 
Join Date: Mar 2010
Posts: 1,305
Originally Posted by Land-of-Miles
This has not been my experience. I did one trip with a new Rimowa Topas checked case over Xmas and New Year that is now bent out of shape with a warped frame that no longer seals. I contacted Rimowa who could not care less blaming the airline despite the fact that my wife's flimsier heavier Tumi bag only had one minor scuff from the same trip.

If I want it repaired I have to pay myself but I don't think I shall bother I will just buy a new Tumi. This is very disappointing after spending a total of 1400 euros on a new Topas cabin and checked luggage bag.

I certainly will not ever buy another Rimowa
Sorry to hear of your misfortunate experience.

LH accomplished something similar with our new XXL Rimowa case, returning back to Europe from LAX. I contacted them at FRA enroute home to ZRH when we saw our luggage, and LH refunded the entire amount on the spot.

Have you contacted the airline to file your claim ? I would.
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