Originally Posted by entropy

Back when Scott O'Leary was CO Insider, he would have a dialog with the board. People would write, and he'd respond, Co/UA would consider the changes and often, issues got fixed. That was a big win for both, sometimes (often) the suits don't understand customer impact of policies and changes. This pattern of driveby announcements just sucks. I see a post or so every week or two from UA Insider. That's not a dialog.

If UA wanted to find out how people used their SWUs on LH, they could. This is about making a difficult to use benefit even more difficult. And at the end of the day, I don't really care if its LH or UA that wanted a change, its UA's responsibility to give their customers the best experience reasonably possible. Both LH and UA support the *A upgrade program, so there is some inter-airline upgrade and settlement process. They could easily expand that program bilaterally between UA and LH to support confirmable SWU usage.